The EBU, the European Broadcasting Union, has relaunched the official website and pre-registration for tickets, ahead of the 2026 Eurovision Song Contest, in Vienna.

The official website can now be found at eurovision.com, while the old one, eurovision.tv, will be switched off over the coming week. From the home page of the new official website, register for a Eurofan account, which will lead to ticket pre-registration for Vienna.

The official ticketing website, oeticket, displayed some commonly asked Frequently Asked Questions:

When will ticket sales start?

“The first wave of ticket sales will start on Tuesday 13 January 2026 at 13:00 CET. To participate in the sale, you must register at eurovision.com and oeticket.com. Once your registration has been confirmed on eurovision.com and oeticket.com, you will receive an e-mail 48 hours before the start of the sale with an access code and the link to the sale. Please note: this is the first ticket sales wave. During the upcoming period more waves will take place. Specific dates for other waves will follow, so keep an eye on your email if you weren’t able to buy tickets in the first wave. You can only register once on eurovision.com and oeticket.com until 18 December 2025, at 11:59 p.m. This registration is valid for all sales waves. Important: Only register on the official websites eurovision.com and oeticket.com. Tickets purchased on unofficial platforms will not be accepted.”

How can I buy tickets for the Eurovision Song Contest 2026?

“If you want to be able to buy tickets for the Eurovision Song Contest 2026 you will need to create an Eurofan account at eurovsion.com and after that you will receive all the information how to register for the ticket sales. The registration period is open between Monday, 24 November and Thursday, 18 December 2025 at 23:59 CET. Please note: You can only register once on eurovision.com until 18 December 2025 at 23:59 CET. This registration is valid for all sales waves.”

How do I register to buy tickets for the Eurovision Song Contest?

“Registration for the ticket sales phases of the Eurovision Song Contest 2026 is open between Monday, 24 November and Thursday, 18 December 2025 at 23:59 CET.  

Phase 1: Creating a Eurofan account  

To register for the ticket sales phases of the Eurovision Song Contest 2026, you must create a Eurofan account on eurovision.com. You will then receive an email to confirm your email address. Please note that you can only complete your registration by following the further instructions sent to the email address you provided.  You will then receive an email with a link to the official Austrian ticketing partner oeticket to complete your registration.

Phase 2: Registration with oeticket  

To complete your advance ticket registration, you must register for the Eurovision Song Contest ticket sale at oeticket.com and create an oeticket customer account. Please note that you must use the same email address as for your EuroFan account. (If an oeticket customer account already exists with this email address, you do not need to create a customer account).

Phase 3: Authentication 

eurovision.com and oeticket will authenticate your registration. This involves checking whether your registration meets the requirements for fair ticket sales. The data from your registration and your oeticket customer account will be compared to exclude illegal resellers or so-called ticket bots. Duplicate or conspicuous entries will be removed.  

Phase 4: Status update

Once your registration has been approved, you will receive an email after verification on 9 January 2026, informing you that you can participate in ticket sales on Tuesday, 13 January 2026 at 13:00 CET. If you are eligible to participate in the sale, you will receive a purchase link and your unique, non-transferable code via your EuroFan account 48 hours before the start of the first sales wave. Please note: Receiving a purchase link and code does not guarantee tickets. Ticket availability is limited. Sales are on a first-come, first-served basis while supplies last.”

Why do I need to register to be able to participate in the ticket sale waves?

“Registration is being used to give all those who wish to come to the Eurovision Song Contest in Vienna fair access to tickets. This allows commercial buyers, bots, or illegal resellers to be excluded so that tickets go to genuine fans. Registration does not guarantee you tickets for the Eurovision Song Contest as we expect the demand to be higher than the availability. Please note: You can only register once on eurovision.com until 18 December at 23:59 CET. This registration is valid for all sales waves.”

Which shows will I be able to buy tickets for?

“There will be tickets available for a total of nine (9) shows. You will be able to buy tickets for the Live Broadcast Shows (on 12, 14 and 16 May) as well as the Afternoon Preview Shows (on 12, 14, 16 May) and Evening Preview Shows (on 11, 13 and 15 May). More information about the shows can be found here.”

I made a typo when entering my email address. Can I register again?

“If you made a typing error, you can register again with the correct e-mail address on eurovision.com and oeticket.com. You will then receive an e-mail confirmation of your registration. To complete the registration, you must confirm the registration. Please follow the instructions sent to your e-mail address.”

What happens during authentication? / What is authentication?

“The Eurovision Song Contest oeticket authenticates your registration. They will check whether your registration meets the requirements for fair ticket sales. They will check the data from your registration to exclude resellers or so-called ticket bots. Duplicate entries will be removed. Only if authentication is successful, will you receive an email that you will be given the opportunity to participate in the ticket sale with further info on how to do so.”

How many access codes do I get when I successfully register?

“If your registration was successful, you will receive one (1) access code at your email address.”

Do I have more of an opportunity to get a ticket if I register earlier?

“No, registering early during the registration window will not give you any advantage. Just make sure you register before the registration window closes. Please note, registration does not guarantee tickets. We expect there will be more demand than there are tickets available. The registration closes on Thursday, 18 December at 23:59 CET.”

How will the queue system work when the ticket sale begins?

“Visitors who open the link to the order page on Tuesday, 13 January 2026 at 13:00 CET will be allocated a random spot in the waiting queue by the system. Visitors who open the link at 13:01 CET will join at the end of the queue. Visiting the website, the day before sales start doesn’t guarantee you will get first place in the queue. You are advised not to refresh the ticket page, or you will lose your position and be placed at the back of the queue. When you get through the queue you will need to enter your access code to be able to book tickets. Please note: your code is unique and personal. If tickets are booked with another email address than the one we have in our registration system attached to that code, your tickets can be cancelled. You need to personalise your tickets during the buying process. So please keep the names of anyone accompanying you ready if you buy more than one ticket. Re-personalisation opens in the upcoming months if you need to change the name on the ticket(s).”

What is the maximum number of tickets you can buy for the Eurovision Song Contest?

“A maximum of 4 tickets for all shows can be purchased per account. You are able to buy tickets for multiple shows, but at a maximum of four (4) tickets in total per order/code/email address/person. For example, if you book two (2) tickets in one (1) order, your code will become invalid, as the code is only valid for one order. You cannot purchase another two (2) tickets in a second order. If you would like to book seats for different shows as part of your four (4) tickets, you must do so in one order BEFORE making payment. Your code will become invalid once you make your payment. Information on registration and how to get an access code can be found in these FAQs. Please note that you can only register once for all the ticket sale waves; there will be no new registration period for new waves. Please note, the access code doesn’t guarantee you tickets!”

Can I transfer my access code to someone else?

“No, codes are non-transferable and cannot be shared.”

Can I enter multiple codes?

“No. Only one (1) code can be processed during each order. An order is defined as any booking (1-4 tickets) that has been completed with payment. It is important to note that only one order is possible per code. If you would like to book seats for different shows within your four (4) tickets, you must do so in one order BEFORE making payment. Your code will expire once payment has been made. For example, if you book two (2) tickets in one (1) order, your code will lose its validity because you already booked two (2) tickets and the code is only valid for one (1) order; you cannot book four (4) tickets in two (2) separate orders. If you want to have tickets for different shows, you need to book these in one (1) order with a maximum of four (4) tickets in total.”

Can I join the next waves as well if I already bought tickets?

“No, you cannot join any upcoming sales if you have already bought tickets during an earlier wave. Even if you only bought two (2) tickets, your code is only valid for one (1) order max. For example, if you book two (2) tickets in one (1) order, your code will become invalid, as the code is only valid for one order. You cannot purchase another two (2) tickets in a second order. If you would like to book seats for different shows as part of your four (4) tickets, you must do so in one order BEFORE making payment. Your code will become invalid once you make your payment. If you didn’t buy, or weren’t able to buy, any tickets in one of the previous waves, you will have access to the upcoming waves. More information will follow when the dates are known.”

I accidentally deleted the e-mail with the access code.

“Please check the deleted e-mail folder to see if you can restore it. If this does not work, please contact our customer service department via eurofan@eurovision.com.”

I did not receive an access code and sales link.

“Please check the spam file in your email account and in case there is no email, please contact us via eurofan@eurovision.com.”

How much time do I have to finalise my order?

“As you enter the booking page and tickets are in your online basket, you will have 15 minutes to finalise your order. Please keep your payment details ready.”

What is a memory ticket?

“Memory tickets are available for Eurovision Song Contest 2026 events that are delivered via the electronic delivery method OETICKET.Pass. A memory ticket serves as an exclusive souvenir. You can easily add it to your shopping cart during the purchase process. It is free of charge; only the shipping costs apply. Please note, however, that memory tickets will only be shipped after the Eurovision Song Contest 2026. Therefore, please make sure to provide a correct delivery address. It is not possible to order the memory ticket at a later date.”

What does the Hospitality Upgrade include?

“The Hospitality Upgrade includes free drinks and catering two hours before all shows, and for the Evening Preview and Live Shows, also two hours after the show. Guests enjoy an exclusive entrance, access to a lounge with DJ entertainment and surprise Eurovision Song Contest acts and receive an official hospitality wristband.”

What does the “Friends of Eurovision” Bag include?

“During this year’s ticket sale, you can exclusively order the Friends of Eurovision-Package – your practical companion for the world’s biggest music competition in Vienna. The package includes a stylish bandana, a practical phone lanyard, and a compact pouch for your most important belongings. This way, you’re perfectly equipped and automatically in line with the Eurovision Song Contest’s no-bag policy. Order the Friends of Eurovision bag exclusively together with your ticket now – limited availability, only while stocks last!”

How can I pay for my tickets?

“The following payment methods will be available: Credit card, online banking, PayPal, Klarna, Google/Apple Pay”

Where can I see my tickets?

“Tickets for the Eurovision Song Contest 2026 events are available exclusively in digital form as OETICKET.Pass. This means you cannot download a PDF and print it and you cannot make a screenshot of the QR-code stated on the ticket. You can find your tickets in the oeticket App. If you have more than one (1) ticket, please note that each ticket must be personalised and transferred to the correct person. You will be able to forward your tickets in good time before the event. You have to show your ticket at the entrance on your mobile phone in combination with your ID. More info about the OETICKET.Pass can be found here www.oeticket.com/campaign/pass“

Why is there no QR code on my ticket?

“The QR code will activate at the latest two (2) hours before the doors open. Please connect your mobile device to the internet to update the ticketing app.”

Is it possible to change the name on one of my tickets?

“Yes, a name change feature will be available in good time before the event. Further information on this will follow.”

I lost my order confirmation e-mail, what can I do?

“Please contact esc@oeticket.com”

Are there discounted tickets?

“There are no discounted tickets for the shows. Every visitor pays the same price according to the selected category.”

What are the age restrictions for the event?

“No access is allowed for children under 3 years because of the lighting effects, the volume of the event and the additional show effects which are not suitable for this age group. Children under 12 years may only attend the afternoon shows with a starting time until 17:00 CET when accompanied by an adult and only while seated. For children under 12 years of age their own hearing protection is mandatory and to be provided by their parents or guardians. The use of earmuffs is recommended. Young people up to 14 years may attend all, when accompanied by a supervising adult and seated. Young people between 14 and 16 years of age may attend the afternoon shows, the jury shows, and the semi-finals (all shows with exception of the Grand Final) in the seated area unaccompanied. The standing visitor`s area and the final show may only be accessed when accompanied by a supervising adult. For young people aged 16 and older no access restrictions are in place. For children under 12 years, hearing protection must be brought by their legal guardians. The use of over-ear hearing protection is recommended.”

Tickets for participants requiring wheelchair access.

“We want to make the Eurovision Song Contest accessible to everyone. Therefore, wheelchair tickets will be available for purchase online. Information about registration and how to obtain your access code can be found here in the FAQ. Please note: The wheelchair ticket is valid for the wheelchair user. Each wheelchair user has the option to add a free ticket for one (1) accompanying person during the purchase process. Please note that eligibility for wheelchair tickets will be checked at the entrance. Please have appropriate proof (e.g., disability pass) ready. Without appropriate proof, access to wheelchair spaces may be denied. There will be no discounted tickets.”

Is there accessibility for people who are hearing or visually impaired?

“The Eurovision Song Contest is committed to creating an inclusive and accessible event for everyone and we encourage all fans to buy tickets in the first and second wave. Please purchase your ticket online and indicate any special requirements, such as those listed below, in an email to ticketing.esc@orf.at:

International sign language interpreter
Induction loop system
Accompanying person (not included)
Seated/standing ticket

As this is still in the planning stage, we will provide further information at a later date. We have set ourselves the goal of making all nine performances accessible to visitors with hearing or visual impairments.”

Am I allowed to join the shows with my emotional support and/or guide animal?

“Please note guide animals or emotional support animals are not allowed inside the venue.”

Which ticket types are available?

“The following ticket categories are available:  

Golden Circle: Standing room directly in front of the stage for those who want to be close to the action.  

Arena Standing Room: Standing area with an unobstructed view of the stage, so you can join in the fun at every performance.  

Category A: Seats with an excellent view of the stage for a particularly intense experience.  

Category B: Very good seats with a good view of the stage.  

Category C: Seats slightly further away from the stage, but with a pleasant overall view.  

Category D second level standing: Affordable standing room in the 2nd level, where visibility may be restricted.  

Wheelchair tickets: Specially designated seats for wheelchair users. You can find all further information here.”

I can’t attend the event after all, what can I do with my ticket?

“The re-sale platform opens later in the upcoming year, keep an eye on our website and socials for more information.”

fanSALE and reselling platforms

“Please only purchase your tickets via the official website oeticket.com or fansale.at. If you are unable to attend one of the shows, tickets can only be legally resold at the original price at a later date via the official fanSALE platform.”

I cannot register, can you please help me?

“If you need assistance on registration, please contact us via esc@oeticket.com.”

Which items can I bring with me?

“Close to the event, we will communicate what you may or may not bring to the venue. However, keep in mind that there is a strict NO BAG policy.”

I need assistance, what can I do?

“If you would like to request assistance for your visit to one of the shows, please send an e-mail to ticketing.esc@orf.at”

Let us know what you think about the 2026 Eurovision Song Contest – either in the comments below or on our FACEBOOK, BLUESKY, TWITTER, YOUTUBE, INSTAGRAM and TIKTOK pages.

The Eurovision Community, which Eurovision Ireland are a part of, celebrates diversity through music. Please keep your comments respectful. We will not tolerate racism, sexism, ableism, homophobia, transphobia, body-shaming or any other derogatory or hostile language.

Author: Richard Taylor

Source: EBU & oeticket